Terms & Conditions

1. Scope and Contracting Party

1.1 These Terms & Conditions ("Terms") govern:

- the use of the website www.connected-b.com ("Website"),

- the purchase and use of online courses, digital products and free resources (e.g. webinars, downloads),

- and the provision of corporate trainings, workshops and consulting services

provided under the brand Connected Business by:

Paradigm Pioneers Limited

Ground Floor, 71 Lower Baggot Street, Dublin 2, Co. Dublin, D02 P593, Ireland

("Paradigm Pioneers Limited", "Connected Business", "we", "us").

1.2 Our offers are primarily directed at business customers (B2B) such as companies, organisations and self-employed professionals ("Customers"). If you are a consumer under applicable law, mandatory consumer protection rules may apply in addition to these Terms.

1.3 Deviating, conflicting or supplementary terms and conditions of the Customer shall not apply unless expressly agreed in writing.

2. Conclusion of Contract

2.1 Online courses / digital products

A contract for an online course or digital product is concluded when you complete the order process on our Website and click the button to confirm your purchase (e.g. "Buy now" or similar). You will receive an order confirmation by email.

2.2 Corporate trainings and consulting

For corporate trainings, workshops, keynotes and consulting services, the contract is concluded when:

- we send you a written offer (e.g. by email) and

- you accept this offer in writing (e.g. by email or e-signature),

or when a separate service agreement is signed.

2.3 Free resources (webinars, downloads, free mini-courses, etc.)

When you register for a free resource, you enter into a usage agreement for that digital content. You may be asked to confirm your email address (double opt-in).

3. Services and Access

3.1 Online courses and digital products

After purchase, you receive access (e.g. login details or a link) to the respective online course or digital product for the period stated on the Website or in the offer. Unless otherwise stated, access is for your personal or internal business use only and is not transferable.

3.2 Corporate trainings

The content, scope, duration, language and format (online / on-site / hybrid) of corporate trainings and workshops are defined in the respective offer or service agreement.

3.3 Technical requirements

You are responsible for providing the technical requirements for access (internet connection, compatible device, updated browser, etc.). We are not responsible for limitations caused by your local hardware, software or network.

3.4 Availability

We aim for high availability of our platforms but do not guarantee uninterrupted access. Short-term maintenance, updates or technical issues may temporarily restrict access.

4. Prices, Payment and Invoicing

4.1 The prices for online courses and digital products are displayed on the Website at the time of ordering, plus any applicable VAT and other taxes as required by law.

4.2 For corporate services, prices and payment terms are specified in the individual offer or agreement.

4.3 Payments are usually processed via external payment service providers (e.g. credit card, PayPal, Stripe or others as indicated in the checkout). Their terms and conditions also apply.

4.4 Access to paid digital products may be granted only after successful receipt of payment.

5. Right of Withdrawal (if applicable)

5.1 Our services are primarily aimed at business customers. If you purchase as a consumer, you may have a statutory right of withdrawal under EU and national law. Nothing in these Terms limits any mandatory consumer rights.

5.2 For digital content (e.g. online courses) that is not supplied on a physical medium, the right of withdrawal may expire once:

- we have begun execution of the contract, and

- you have expressly agreed that we start providing the digital content before the withdrawal period expires and acknowledged that you thereby lose your right of withdrawal.

Details and, where required, a separate withdrawal notice will be provided in the checkout process where applicable.

6. Newsletter and Marketing Communications

6.1 Newsletter subscription on purchase or registration

When you:

- purchase an online course or digital product, or

- register for a free webinar, download or other free resource,

we may also add your email address to our newsletter and marketing mailing list to send you information related to:

- similar products and services,

- updates on Connected Business offerings, and

- relevant content about leadership, cultural transformation and emotional intelligence.

6.2 Legal basis

We rely on:

- legitimate interest in direct marketing to existing customers and/or

- your consent where required by law (especially for free resources or in countries with stricter email marketing rules).

We will always clearly inform you during registration or checkout that you will receive our newsletter and that you can unsubscribe at any time.

6.3 Unsubscribe

You can opt out of our newsletter at any time:

- by clicking the unsubscribe link in any email, or

- by contacting us using the details in our Privacy Policy or Imprint.

Unsubscribing from the newsletter does not affect contractual or service-related communications (e.g. invoices, essential service messages).

7. Intellectual Property

7.1 All content provided through Connected Business – including but not limited to videos, audio, slides, texts, exercises, templates, graphics and branding – is protected by copyright and other intellectual property rights.

7.2 Unless explicitly allowed in writing, you may not:

- reproduce, distribute or publicly display the content,

- share your access credentials with third parties,

- resell, sublicense, or integrate our materials into your own commercial programmes.

7.3 You may use the materials you receive:

- for your personal learning and/or

- for internal purposes within your organisation,

in accordance with the licence granted for the respective product or service.

8. Customer Obligations and Prohibited Conduct

8.1 You are responsible for ensuring that all information you provide (e.g. for registration, invoicing) is accurate and kept up to date.

8.2 You agree not to:

- misuse the Website or platforms (e.g. hacking, spreading malware),

- harass or discriminate against other participants in online communities or live sessions,

- violate any applicable law or third-party rights while using our services.

We reserve the right to suspend access in case of serious breaches of these Terms.

9. Liability

9.1 We are liable without limitation for:

- intent and gross negligence, and

- damage resulting from injury to life, body or health.

9.2 For simple negligence, our liability is limited to typical and foreseeable damages resulting from the breach of a material contractual obligation.

9.3 We do not guarantee specific business, financial or organisational results. Our trainings and courses provide content, impulse and tools; implementation and results remain your responsibility.

9.4 Any mandatory statutory liability (e.g. under product liability laws) remains unaffected.

10. Data Protection

10.1 The processing of your personal data when using our Website, purchasing our services or subscribing to our newsletter is governed by our Privacy Policy, available on the Website.

10.2 The Privacy Policy explains:

- what data we process,

- for what purposes and on what legal bases, and

- what rights you have under applicable data protection law (in particular GDPR).

11. Changes to These Terms

11.1 We may amend these Terms from time to time, especially to reflect changes in our services, legal requirements or technical developments.

11.2 For ongoing contracts, we will inform you in text form (e.g. email) about material changes. If you do not object within a reasonable period and continue to use our services, the amended Terms are deemed accepted. We will inform you separately about your right to object and the consequences of non-objection.

12. Governing Law and Jurisdiction

12.1 These Terms and any contractual relationships arising from them are governed by the laws of Ireland, excluding its conflict of law rules and the UN Convention on Contracts for the International Sale of Goods (CISG).

12.2 If you are a business or public law entity, the courts of Ireland shall have exclusive jurisdiction for all disputes arising out of or in connection with these Terms or our services. Mandatory provisions on jurisdiction for consumers remain unaffected.